The following words wherever stated in the terms and conditions mean:

"The Bank" means Riyad Bank.

"Customer" means a person or entity in whose name an account has been opened with Riyad Bank.

"User" means the person authorized by a customer to electronically access his accounts in the bank.

"Electronic Banking services" means the access of a customer or a user (via the computer, telephone, or any other similar electronic device) to the customer's account information, banking services or to any other information made available by the Bank.

"RiyadOnline" means the customer's / user's use of the computer via internet to access Riyad Bank electronic banking service (through modem, browser and Internet Service Provider (ISP).

RiyadOnline Service shall be available around the clock for banking services that Riyad Bank may, from time to time, and in its sole and absolute discretion, determine.


Customer authorizes the bank:

To implement all directives received from the customer / user through RiyadOnline.

To respond to any electronic banking inquiry received from the customer / user.

To debit the customer's account for any implemented financial transactions that have been effected via electronic banking services or Internet. The customer acknowledges that the Bank has already attracted his attention to the current limitations of technology and restrictions upon utilizing the banking electronic services (including Internet banking) and that continuing and uninterrupted availability of electronic banking services relies basically upon the employment of technology. Due to this the customer exempts and discharges the bank from any and all responsibility resulting from being unable to utilize the respective services for any reason whatsoever.

Customer undertakes to pay the fees determined by the bank (for enrollment in, maintenance and for the use of all electronic banking services) as the Bank may prescribe from time to time. The Bank reserves full rights to amend the fees at any time and the customer shall be informed in the event of fees' amendments. The customer authorizes the bank to debit his account for any charges or to debit any of his accounts or any other account as specified in writing by the customer.


The Bank reserves the right to reject for any reason whatsoever any of the following :

To provide RiyadOnline service to a customer or user.

Any directives or inquiries received from the customer via RiyadOnline.

RiyadOnline service provides an optional feature for its customers where they can have more than one user for their RiyadOnline account; The Customer is responsible for creating those sub users and assigning their access rights.

The customer shall exert every possible care and effort to ensure that only the users authorized shall have access to RiyadOnline. The customer shall be fully responsible for ensuring that the authorized user shall not divulge his identity as a user or security password to any of the Bank officers and employees.

The customer agrees that the Bank, its branches or offices, and its officers or employees, shall not be liable for any claim or loss or expense or delay, cost or damage arising from, or in connection with, any instruction, request, inquiry or transaction made or effected by means of RiyadOnline where any User identification or password has been, or is purported to have been ,used by unauthorized persons.

In case the user's identification or password becomes known to any third party, the customer or user shall be obliged to immediately inform the bank, and confirm this notice in writing, and taking into consideration that he shall be liable for:

All the directives, inquiries acted on in respect of such compromised identification or password until written notification has been duly received and has been acknowledged by the Bank.

The customer is considered solely responsible for keeping secure and confidential all of the Customer's account information, instructions and transactions, and any other information that are accessed, downloaded to, or stored on, any computer, or any other electronic device. The customer further confirms in case of use by the customer of Internet facilities to access RiyadOnline that he assumes full and sole responsibly for any consequences of any unauthorized use or misuse by any party whomsoever of such Internet facility which results directly or indirectly in any loss or damage to the Customer or to the Bank.

 The customer agrees to furnish details of users, and of the services that each user may access by RiyadOnline using the standard form provided by the Bank. The bank shall strictly comply with the instructions to register/ amend, or cancel all the types or extent of services to be made available to the user exclusively if it is received on the appropriate standard form and signed by the customer.

The customer acknowledges that any electronic system or computer or smart telephone system or other similar device provided by the bank is, and shall remain at all times, the sole property of the bank. In addition the customer undertakes to immediately deliver the said system upon the first request of the bank and in the same condition in which the respective system was received by the customer. 

 The customer acknowledges and agrees that the customer does not, and will not own, any proprietary (including copyright or intellectual property rights) in any software, screens or documents provided by the Bank for Electronic Banking or in any enhancements thereto. The Customer will not further make or allow users and others to make any copies of, or modifications to the software , screens or documents provided by the Bank or any download or transfer of Electronic Banking programs from any electronic device , smartphone or phone to any computer or telephone or smartphone or other electronic device.   

The customer - by virtue of a notification addressed to the bank - may cancel the registration for himself or any user at any time in the electronic banking services. The Bank may, at its absolute discretion, cancel the registration of any user at any time without any prior written notification. Cancellation process shall not affect customer's accountabilities for any directives issued or any transactions effected or any Electronic Banking services already in progress during the time of cancellation.

The Bank shall not be responsible for any losses or damages or expense incurred by the customer as a result of his violation of the terms and conditions.

The customer is solely responsible for all telecommunications expenses (including telephone fees), Internet expenses and any other expense resulting from the use of the customer of the Internet service while accessing the electronic banking services.

The customer authorizes the bank to make use of electronic mail, fax in sending notifications and correspondences related to RiyadOnline. The customer should take all necessary measures to maintain the secrecy of messages received by electronic mail or fax and shall be held responsible for any violation in this regard.




In case the customer makes use of the Toll-free number ,the customer hereby authorizes the Bank to voice record all communications, directives (for example but not limited to the directives to add more beneficiaries) and hereby accepts such recording as evidence.




No failure by the Bank to exercise and no delay in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any rights, power or privilege preclude any other or further exercise thereof. The rights and remedies herein provided are cumulative and not exclusive of any rights or remedies provided by law. 

The Bank reserves rights to amend the respective terms, conditions at any time and customer shall be furnished with the amendments. Continued use of customer or user to the electronic banking service constitutes acceptance from the customer's side to such amendments. Any alteration in the terms and conditions to be made by the customer should be approved in writing by the bank.

The terms and conditions supplement (and shall be considered subject to the terms and conditions and / or agreement which the customer has executed or may execute) governs each of the customer's accounts which the customer accesses through the Electronic Banking Services.




Terms, conditions of the agreement shall be governed by and construed in accordance with the rules and regulations of KSA. The parties of this agreement irrevocably provide to exclusive jurisdiction of the Committee for Settlement of Banking Dispute in case of any dispute arises.




Unified number (+966) 920002470 and Riyad Mail are available around the clock to receive inquiries and complaints from customers.

The above mentioned terms and conditions are made by the Bank. The customer is not entitled following his approval via the Internet to amend or alter or replace or omit or delete any part of it. Should any changes take place by the customer, he acknowledges that such changes shall be null and void and not binding on, or enforceable against, the Bank. Should any such changed terms and conditions be sent by the customer to the Bank in hard copy , receipt by the Bank shall not constitute acceptance by the Bank under any conditions and the Bank shall not be liable to notify the customer of rejection . Hard copies sent to the Bank of the above terms should be identical in every respect with the above text as published via the Internet.